Our Promise to Claims
- At Heritage Insurance we understand that being in a situation where you need to make a claim can bring stress and uncertainty.
- We will do everything we can to make the Claims process as hassle-free and painless as possible and make sure we match our professional expertise with excellence in our service delivery.
- All claims are dealt with in a fair, fast, and effective manner.
- Our claims employees will treat you with empathy and integrity and are committed to delivering an outstanding claims experience.
We promise to
Be there when you need us
We will respond quickly upon discovering your loss:
- Acknowledge your claim notification and provide contact details.
- Ensure that an expert contacts you to discuss the next steps.
- Give you certainty about your coverage as early as possible.
- Support you with fast claims payments.
- Provide you with our dedicated Team member who will be dedicated to your claim and listen to your needs
Keep you informed:
We will communicate with you in time and:
- Explain the claims process and how your policy will respond before outlining the next steps and timeframes.
- Clearly explain what is covered.
- Request information in a timely and clear fashion and keep you up to date with claims development.
At all times, we will be committed to be your loyal partner: before, during and after a claim and strive to operate a “no surprise” culture at the time of claim.