Our Promise to Claims
- At Heritage Insurance we understand that being in a situation where you need to make a claim can bring stress and uncertainty.
- We will do everything we can to make the Claims process as hassle-free and painless as possible and make sure we match our professional expertise with excellence in our service delivery.
- All claims are dealt with in a fair, fast, and effective manner.
- Our claims employees will treat you with empathy and integrity and are committed to delivering an outstanding claims experience.
Be there when you need us
- Acknowledge your claim notification and provide contact details.
- Ensure that an expert contacts you to discuss the next steps.
- Give you certainty about your coverage as early as possible.
- Support you with fast claims payments.
- Provide you with our dedicated Team member who will be dedicated to your claim and listen to your needs
Be there when you need us
- Explain the claims process and how your policy will respond before outlining the next steps and timeframes.
- Clearly explain what is covered.
- Request information in a timely and clear fashion and keep you up to date with claims development.